Our Commitment to Your Privacy
At Driftova, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our facility, use our services, or interact with our website.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Emergency contact information
- Payment and billing information
- Swimming ability and fitness level information
- Pool usage and activity data
- Photos and videos for promotional purposes (with your consent)
Health and Safety Information
To ensure your safety and the safety of others, we may collect:
- Swimming certifications and abilities
- Relevant health conditions that may affect pool use
- Emergency contact and medical information
- Incident reports if applicable
Website and Digital Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our website
- Device type and operating system
- Referring website information
How We Use Your Information
We use your personal information for the following purposes:
- Processing membership applications and payments
- Providing aquatic services and training programs
- Ensuring facility safety and security
- Communicating about services, schedules, and updates
- Improving our facilities and services
- Complying with legal and regulatory requirements
- Marketing and promotional activities (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (payment processing, maintenance, etc.)
- When required by law or legal process
- In case of emergency situations involving your health or safety
- With your explicit consent for specific purposes
- In connection with a business transfer or merger
Data Security
We implement appropriate security measures to protect your personal information:
- Secure data transmission using encryption technology
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure storage of physical and digital records
- Staff training on privacy and data protection
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Withdraw consent for optional data processing
- File a complaint regarding our privacy practices
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.
Children's Privacy
We take special care to protect the privacy of children under 13 years of age. For children's programs:
- We obtain parental consent before collecting personal information
- We limit data collection to what's necessary for program participation
- Parents can review and request deletion of their child's information
- We do not use children's information for marketing purposes
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain safety and security records
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered members
- Posting notices at our facility
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete personal information we have collected
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided above.